FAQ: Delivery

Q. Where Do You Deliver?

A. Our service area is pretty large, but it also changes based on customer demand. If you don’t see your zip code listed, send us a note, and we’ll be sure to let you know if we can deliver to your area. 

 

Q. Do I Have to Be Home to Accept a Delivery?

A. Nope. With Covid-19, all of our delivery is contact-free. Unless directed otherwise, we will leave your box at your front door. We pack all of your items within insulated packaging, so don’t worry.

 

Q. Can You Leave My Box in a Cooler?

A. We sure can, but you have to let us know in your delivery instructions and leave the cooler out for us on delivery day.

 

Q. What If I Live in a Gated Community?

A. Please include your gate code, along with any other instructions, in your account information. If you have a guarded entry to your community, please let your security service know that you are expecting a delivery that day.

 

Q. What If I’m Away During a Delivery Week?

A. You can schedule a Skip by just logging into your account, and then navigating to “Your Schedule.” Any skips must be scheduled no later than 10:00 PM (EST) on Sunday before your delivery for that week. Contact us if you need any help or have additional questions.

 

Q. Can I Change My Delivery Day?

A. Unfortunately, no. Your day is assigned by zip code, so we cluster our delivery around specific areas on specific days to help reduce our carbon footprint.

 

Q. Can I Select a Delivery Time Window?

A. If you have specific delivery time constraints, let us know by adding it to your profile under Special Delivery Instructions. While we can’t guarantee a specific delivery time, we’ll do our best.

 

Q. How Do I Make Changes to My Delivery Schedule?

A. You can make changes by logging into your account and going to “Your Schedule.” However, the only changes you can make are to skip your service week(s). You cannot change your assigned day or designate a specific time.

 

Q. I’m Not Home – Will my Produce Be OK?

A. Absolutely. We package everything inside an insulated box with an ice pack, so your produce will stay fresh all day!




......

Delivery Management Software by Kiva Logic



Loading