FAQ: Account Management

Q. How Do I Update My Delivery Details?

A. You can update your details (e.g., address, phone number, credit card) by updating your account information by logging in and going to Account Settings. If you are running into issues, drop us a line at [email protected], and we’ll make the changes for you.

 

Q. How Do I Cancel Service?

A. If you are canceling because of a service issue, please contact us first to see if we can right the wrong. If you just need a break from the boxes, you can always schedule delivery skips through your account settings. That way, your service will start back up when you are ready. We hate to see you go, but we know that we may not be everyone’s cup of herbal tea. If that’s the case, you can simply cancel by clicking on the “Cancel Account” under your account settings or drop us an email at [email protected]. Please note that you must cancel your order for the upcoming week by 10:00 PM (EST) on Sunday for the cancellation to take effect for the upcoming week.

 

Q. I Canceled my Service. So Why Did I Receive Box and Charged?

A. We set our schedules and charges every Monday. If you are canceling, you need to do so before the week of your scheduled delivery; i.e., Monday morning for that week. If you are running into any issues, please contact us, and we’ll work with you.  





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Delivery Management Software by Kiva Logic



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